FAQ

Yes, you can cancel your order before it has entered the packing or shipping process. Once the order has been processed for packing or shipped, cancellation is no longer possible.

Yes, you may request a return within 24 hours of receiving your order, provided that:

• The item is unused
• It is in its original packaging, including all seals, labels, and accessories
• It is returned in the same condition as received

The customer is responsible for the shipping cost.

1. Contact our Customer Service team within 24 hours
2. If approved, you will receive return instructions and the return address
3. Ship the product at your own expense
4. Share the tracking number with us
5. After inspection, a refund or exchange will be issued

You must send clear photos or a video within 24 hours of receipt. After verification, you are entitled to either:

• A product replacement, or
• A refund to the original payment method

Note: Damage to the outer packaging only is not considered a valid claim as long as the product inside is intact.

In this case, we cannot issue a refund, as delivery responsibility lies with the shipping company.

No, delays caused by the shipping company, weather, or other external factors are not eligible for compensation.

No claim can be made as long as the product inside is intact.

Returns or refunds cannot be accepted in the following situations:

• Incorrect or incomplete address provided by the customer
• Used or opened products
• Products missing packaging, seals, or accessories
• Requests submitted after 24 hours of delivery
• Delays or circumstances beyond our control

1. Contact our Customer Service team within 24 hours
2. Provide photos or a video if available
3. Wait for approval
4. Ship the product to the provided address
5. Share the tracking number
6. After inspection, a replacement or refund will be issued

If you need any assistance, the Client Care team at Don Ruscello is always ready to help.